At Ezra Voice, we want you to be satisfied with your purchase. Please review our Returns & Refund Policy to understand how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

• Items may be eligible for return within 3 days from the date of delivery.

• Returned items must be:

  • Unused, undamaged, and in their original packaging.

  • Accompanied by the original invoice/receipt.

• Certain items are non-returnable, including:

  • Opened or used audio accessories (e.g., headphones, microphones, cables).

  • Software, digital products, or downloadable items.

  • Custom or special-order products.

2. Return Process

1. Contact us at [email protected] within the eligible return window, stating your order number and reason for return.

2. Our team will confirm if your item qualifies for return and provide instructions.

3. You will be required to ship the item back to us at your own cost, unless the return is due to a defective or wrong item shipped.

4. Once we receive and inspect the returned item, we will notify you of approval or rejection.

3. Refunds

• Since Ezra Voice only accepts Cash on Delivery (COD), refunds will be issued in one of the following ways:

  • Bank Transfer / Alternate Method (only if store credit is not acceptable, and details must be provided by the customer).

• Refund processing may take 7–10 business days after the return is approved.

4. Exchanges

• Exchanges may be offered if the product is defective, damaged during shipping, or incorrect.

• Exchange requests must be made within the return window.

• Replacement is subject to availability; if unavailable, a refund or store credit will be issued.

5. Damaged or Defective Products

• If you receive a defective, damaged, or incorrect product, please contact us immediately at [email protected] with clear photos or videos of the issue.

• Ezra Voice will bear the return shipping cost in such cases.

6. Non-Compliance

• Returns sent without prior authorization will not be accepted.

• Items that do not meet our return conditions will be rejected and sent back to the customer at their expense.

7. Contact Us

For all return or refund-related queries, please contact:

📧 [email protected]